How To Get IT Support

1. Email: Send your support requests to [email protected] — this is the fastest and primary way to get in touch with our team. Please make sure to include a brief description of your issue, your phone number, your username, and, if possible, your computer name. One of our engineers will respond to your request within 4 business hours, ensuring you receive the assistance you need promptly.

2. Monitoring agent installed on your computer: This method is straightforward and ensures our team can quickly address any issues.

• First, right-click on the Caspian IT Group Agent icon , located in the taskbar near the clock, and select ‘Create Service Ticket’.
• In the new window, enter your work email in the FROM field. Next, provide a brief subject for your issue in the subject line, and in the message box, explain the issue you’re experiencing, including your contact info, username, and computer name, if possible.
• By default, the ticket’s importance is set to ‘Medium’, but you can change it based on the urgency of the issue.
• Finally, click ‘Send’ to submit your ticket.

3. If your issue is absolutely urgent, and you’re unable to reach us through other support methods, you can contact us by phone. Call our office at 619-318-7601 during business hours, from 7:00 AM to 6:00 PM, Monday through Friday. Our team is ready to assist you with any critical needs.